Privacy Policy

Introduction

Internal Context Hub operates an online learning platform focused on teambuilding principles and professional development. We handle participant information with care and transparency.

This policy explains how we collect, use, protect, and share information when you enroll in our seminars or interact with our platform at internalcontexthub.com.

Information We Collect

When you register for seminars or use our services, we collect specific information needed to deliver educational content and support your learning experience.

• Registration Data: Full name, email address, phone number, and professional background when you enroll in programs
• Learning Activity: Course progress, completion records, seminar participation, discussion contributions, and assessment results
• Payment Information: Billing details processed through secure payment providers for course fees and program subscriptions
• Technical Data: IP address, browser type, device information, and access times to maintain platform security and functionality
• Communication Records: Messages sent through our platform, support inquiries, and feedback submitted about courses or services

How We Use Your Information

We process your data for specific purposes directly related to providing educational services and maintaining our learning platform.

Data Sharing and Disclosure

We limit information sharing to circumstances necessary for platform operation and legal compliance. Your data is never sold to third parties.

• Service Providers: Payment processors, hosting services, email platforms, and analytics tools that help us operate the platform under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation, or to protect rights and safety
• Business Transfers: If Internal Context Hub merges with or is acquired by another entity, participant data may transfer as part of business assets
• Aggregate Data: Anonymized statistics about platform usage and learning outcomes may be shared for research or improvement purposes

Data Security and Retention

We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Data is encrypted during transmission using industry-standard protocols. Access to personal information is restricted to authorized personnel who need it to perform their duties. We conduct regular security assessments and update our practices to address emerging threats.

We retain your information for as long as your account remains active or as needed to provide services. Learning records are preserved for seven years after course completion to maintain certification validity. After this period, data is securely deleted unless legal obligations require longer retention.

Your Rights and Choices

You maintain control over your personal information and can exercise several rights regarding how we handle your data.

• Access: Request copies of personal data we hold about you and information about how it is processed
• Correction: Update or correct inaccurate information in your account settings or by contacting support
• Deletion: Request removal of your data, subject to legal retention requirements and legitimate business needs
• Portability: Receive your learning records and course data in a structured, commonly used format
• Objection: Object to certain processing activities or withdraw consent where we rely on it as our legal basis
• Marketing: Unsubscribe from promotional communications while still receiving essential service messages

Cookies and Tracking

Our platform uses cookies and similar technologies to provide functionality, analyze usage, and improve your experience.

Essential cookies enable core features like authentication and course access. Analytics cookies help us understand how participants use the platform and identify areas for improvement. Your browser settings allow you to control cookie acceptance, though disabling certain cookies may limit platform functionality.

International Data Transfers

Internal Context Hub operates from Canada and serves participants across the country. While our primary infrastructure is located within Canada, some service providers may process data internationally.

When data is transferred across borders, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms that provide comparable levels of data protection.

Children's Privacy

Our services are designed for professional learners and are not directed to individuals under 16 years of age. We do not knowingly collect information from children.

If we become aware that we have collected data from someone under 16 without verified parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.

Material changes will be communicated through email notifications to registered participants and prominent notices on our platform. Continued use of our services after changes become effective constitutes acceptance of the updated policy.